Need help with the app? Start here.
Contact us
Email: info@anotherreality.studio
We aim to respond within two business days.
When you write, it helps to include your device model, your iOS version, and a short description of what happened.
Common questions
How do I join a live audio tour? Open the Tour tab and tap Join a Tour. Scan the QR code your guide shows you, or enter the six-character session code. Bring your own headphones for the best experience.
I can't hear the audio. Check that your device isn't on silent, that your volume is up, and that your headphones are connected. If you're using Bluetooth headphones, confirm they're paired to your phone. If the problem continues, leave and rejoin the session.
How do I order a print of my photo? Take a photo in the Campus Gallery or pick one from your phone. Choose a size, apply a filter or frame if you'd like, and complete checkout. Your print is produced at the brewery.
Where do I pick up my prints? Prints are produced on site during your visit. Ask your guide or a member of the brewery staff.
I have a question about my payment. Payments are processed securely by Square. For questions about a charge, email us at the address above with your order details and we'll look into it.
How do I turn notifications on or off? SMS notifications can be toggled in the app under Profile. Push notifications are managed in your device's Settings under the Anheuser-Busch Experience app.
How do I delete my account? Email info@anotherreality.studio and we'll process your request.
Booking a brewery tour
Tour tickets are booked through Anheuser-Busch directly, not through this app. Visit budweisertours.com for schedules, pricing, and reservations.
Legal
Privacy Policy · Terms of Service
The Anheuser-Busch Experience app is developed and operated by Another Reality Studio.
Please drink responsibly.